Key Features

  • Easy to use, ergonomic design minimizes training need
  • The call center screen layout follows the natural workflow of a conversation with a tenant to deliver a smooth and efficient service experience.  There is no waiting for screens to pop up, and no required order for data capture during the call
  • Seamlessly receive, track and manage tenant service requests throughout your portfolio
  • Follows the process from point of issue, through to completion
  • Call agents can manage multi-million square foot portfolios from a single location
  • No long-term contracts - Service is month to month with no long-term contracts.  You can cancel at any time and take your data with you
  • No servers, nothing to install - All you need to use ProServe is a web browser

Benefits

  • Retain Tenants - manage tenant satisfaction, streamline communication
  • Increase ROI, prevent turnover, empty space and costly TI's
  • Generate additional profits by billing the incidentals not included in a lease
  • Reduce the cost of servicing a tenant request by over 50% - minimized phone and email effort
  • Engage your community of service providers through ProServe to deliver tenant satisfaction including in-house staff, contracted services, trades, off-site tenant representatives and occupants.   ProServe streamlines and tracks communication to ensure that the needs of the occupants are met in the most efficient fashion and service delivery standards are met or exceeded

Security

ClearBlueBox application services run on a distributed infrastructure on the cloud.  This provides secure, reliable and scalable service which directly benefits our clients without the need for them to manage servers, software, security, back-ups, operating system updates or other IT services.   Updates to the operating systems, hardware, firewalls, encryption and security infrastructure are provided so you don't have to manage it yourself.